SECTION 1 – GENERAL INFORMATION
About us
Biaxol Supplements website is operated by Biaxol Trade LTD., a private company incorporated under the laws of United Kingdom under company registration number 14230941 and having its registered office at London, 43 Bedford Street, WC2E9HA, United Kingdom (further – , “Biaxol Supplements”, “we”, “us”, “our”).
This privacy notice applies to:
The following privacy notice applies to individuals who visit our website. Its goal is to explain how we collect and process your personal data through your use of the website. We collect your personal data when you visit our website, make purchases through our website, and ask for marketing.
It’s important that you read this privacy notice together with any other privacy notices we have for specific occasions when we’re collecting or processing personal data about you so that you are aware of how and why we’re using it. We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2018 and will not use it for any other purpose.
Types of personal data we process
“Personal Data” is any information about an individual that will allow us to distinguish that person from other individuals, such as their name, contact details, or location. It does not include anonymized data.
In this Privacy Notice, we use the term “processing” to refer to all activities involving your Personal Data, including those related to collecting, handling, storing, sharing, accessing, and using it.
The personal data we collect about you will depend on the activities that have been performed through our website. Typical types of personal information include:
ID and contact data: Your name, address, email address, date of birth, and any personal information provided in communications with us.
Financial Data: Information necessary for processing payments and fraud prevention. Biaxol Supplements does not save your credit card numbers. If you pay us via your credit/debit card, we process your card details via our payment service providers.
Transaction Data: Payments and other details related to our products or services, and in the case of Biaxol Supplements partners, this data also includes administration-related information.
Technical Information: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform to provide the necessary services.
Usage Data: Information about how you use the website, including services viewed or searched for. Page response times will be measured and download errors logged. Length of visit to a webpage as well as interactions such as scrolling, clicks, and mouse-overs are tracked.
Marketing and Communications Data: Preferences in receiving marketing communications, such as which contact information you would like us to use when communicating with you, and your communication preferences.
We also collect, use, and share aggregated data like statistics on groups or trends. Although these are not considered personal information in law because they do not directly reveal who you are, aggregate data is derived from your personal data. We may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect this aggregated data with personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data and put it in accordance with your privacy notice.
We do not collect any personal data that is considered sensitive, like ethnic or religious information, or health-related. Nor do we collect any information about criminal convictions or offences. Please do not provide on the website or in any communications with us any special categories of personal data and/or personal data relating to criminal records.
If you choose not to provide the personal data we need, then we may be unable to carry out an obligation.
The personal information you provide us with will be processed in accordance with GDPR.
Data Collection
We collect personal data that you voluntarily provide to us when you:
- Register on our website
- Subscribe to our newsletter
- Fill out a contact form
- Use our services
The personal data we collect may include your name, email address, phone number, postal address, and any other information you choose to provide.
Legal Basis for Processing
Our processing of your personal data is based on the following legal grounds:
- Your consent (Article 6(1)(a) GDPR)
- The necessity to perform a contract with you (Article 6(1)(b) GDPR)
- Compliance with legal obligations (Article 6(1)(c) GDPR)
- Our legitimate interests (Article 6(1)(f) GDPR), such as improving our services and website.
Purpose of Data Collection
We use your personal data for the following purposes:
- To provide and maintain our services
- To notify you about changes to our services
- To allow you to participate in interactive features of our services when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our services
- To monitor the usage of our services
- To detect, prevent and address technical issues
- To send you marketing communications, if you have opted-in to receive them
How we collect your personal information
When interacting with us, you will provide us with your contact details as well as personal and financial information. You can also share personal data when we interact by post, phone, email, or social media. This includes personal information, like your name and email address, that you provide on surveys, when you contact us for feedback on our products or online shopping experience.
This policy covers all automated technologies or interactions, which include:
As you interact with our website, we collect Personal Data including details about your device, browsing actions, and patterns (i.e. searches), sections viewed, traffic data (weblogs), weblogs (other communication), and any resources accessed. Personal Data is collected using cookies.
Third-Party Data: We receive personal data relating to you from third-party sources, as set out below.
(a) Data regarding your product key activation date from Developers.
(b) Technical Data for data analysis purposes from Google Analytics.
(c) Identity and Contact Data, Financial Data and Transaction Data from providers of payment services.
(d) Identity and Contact Data from publicly available sources such as a registrar of companies.
We don’t rely on consent as legal grounds for processing your data, but before we market our services to you via email or text message, we’ll ask for your permission.
We would like to send you marketing information, such as service updates, upcoming game releases, and other news via email.
Should you have any other privacy-related questions or concerns, please contact us at [email protected].
If you agree as part of our cookies framework, we will use certain technologies that allow us to see whether news updates and other communications we send to you have been viewed and read. We use this information for our legitimate interests to develop our products and services, direct market, and grow our business.
The personal information you provide us with will be processed in accordance with GDPR.
Disclosure of your personal data
Except as set out in this privacy notice, we do not disclose personal data about any individual to third parties. We will share personal data only with the third-party organizations listed below and only for purposes outlined in this document.
Companies that provide products and services to us such as professional advisors, IT systems suppliers and support, data storage, IT developers, web hosting, and analytics companies.
We will disclose personal data when legally obligated to do so by governmental authorities, law enforcement, or to protect our rights.
Our company may transfer or sell its assets. In the event of a sale, merger, or other transfer (hereinafter collectively “Change”) to a new owner, that Privacy Notice will no longer apply and you should consult the privacy notice of the acquiring entity for information on how your personal data may be used.
Any third party we share your personal data with is required to keep it secure and comply with the law. We do not permit our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Unless prohibited by applicable law, we will notify you when your personal data may be provided to third parties in ways other than listed above.
The personal information you provide us with will be processed in accordance with GDPR.
3D-Secure and SCA
Please note that our website employs 3D-Secure as a part of Strong Customer Authentication (SCA) requirements. This security protocol provides an extra layer of protection for online transactions by requiring two forms of identification from the user, ensuring your transactions are secure.
Data Storage and Security
We take appropriate technical and organizational measures to protect your personal data. These measures include:
- Encrypting your data in transit and at rest
- Limiting access to your personal data to authorized personnel only
- Regularly reviewing our information collection, storage, and processing practices
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Data Sharing
We may share your personal data with third-party service providers who perform services on our behalf, such as:
- Hosting providers
- Email service providers
- Analytics providers
These third parties are contractually obligated to protect your personal data and only use it as necessary to provide their services.
If we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or binding corporate rules.
User Rights
Under the GDPR, you have the following rights regarding your personal data:
- The right to access your personal data
- The right to rectify inaccurate or incomplete personal data
- The right to erase your personal data (“right to be forgotten”)
- The right to restrict the processing of your personal data
- The right to data portability
- The right to object to the processing of your personal data
- The right to withdraw your consent at any time
To exercise these rights, please contact us at [email protected]
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control the use of cookies through your browser settings.
Contact us
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us via email at [email protected].
For any questions or concerns about our GDPR compliance, please contact us at:
Email: [email protected]
Address: 43 Bedford Street, WC2E9HA, London, United Kingdom.
SECTION 2 – WHAT PERSONAL DATA DO WE PROCESS IF YOU CREATE AN ACCOUNT?
To simplify ordering you can also choose to create an account. If you create an account and enter the relevant data, we’ll process the following personal data:
– First name and surname
-[Optional] date of birth
-Entered addresses in the address book
– Overview of your orders
– Reviews
– Your favorites
– Telephone number
– E-mail address
We use this Personal Information to process your orders and to answer queries regarding your order. We use your favorites, overview of orders and reviews to gain insight into the products you prefer. The grounds for processing we use are the implementation of the agreement that we have made with you, the fulfilment of our legal obligations and our legitimate interest in gaining insight into the product preferences of our customers. This allows us to adjust the range of products we sell to meet the preferences of our customers.
SECTION 3 – WHAT PERSONAL DATA DO WE PROCESS WHEN YOU BROWSE THE WEBSITE?
When you visit our website and browse, we’ll process the following information:
– Your approximate location based on a part of your IP address
– What you do on our website, for example, what you click on
– Aggregated information such as “click stream” information which means entry and exit points (including referring URLs or domains)
– Your type of internet browser and the type of device that you use to visit our website.
We process this data on the basis of our legitimate interest in improving our website and gaining insight into the product preferences of our customers.
SECTION 4 – WHAT PERSONAL DATA DO WE PROCESS WHEN WE SEND YOU OUR NEWSLETTERS?
We would like to use the newsletter to inform you of news, promotions and special offers. If you subscribe to our newsletter, we process the following information:
– E-mail address
– Where you click in the newsletter
We use your e-mail address to send the newsletter once you’ve provided express permission for this. You can unsubscribe from the newsletter by clicking the unsubscribe link in the newsletter or by withdrawing permission in your account at any moment. We use your click behavior to determine which parts of the newsletter interest you. We use this information to compile our product offer on the site. We process your click behavior based on our legitimate interest in gaining insight into the product preferences of our customers.
SECTION 5 – WHAT PERSONAL DATA DO WE PROCESS WHEN YOU CONTACT OUR CUSTOMER SERVICE?
Our customer service is there to answer your queries and solve your problems. You can contact us by e-mail or webform. We can assist you more efficiently by storing your data. For this, we process the following Personal Information:
– Name
– E-mail address
– Telephone number
– IP address
– Reviews of products
We like to collect reviews about our products or service provision. That’s why we process the following Personal Information as a minimum:
– Name
– E-mail address
SECTION 6 – SHARING PERSONAL INFORMATION WITH THIRD PARTIES
Biaxol Supplements won’t sell your Personal Information to third parties and will only make this data available to third parties who are actively involved in carrying out your order or for a business purpose in connection with the marketing of our products. Our staff members and third parties commissioned by us are required to respect the confidentiality of your data.
Specifically, we may share your Personal Information in the following way:
To Provide Services Or Information To You
We may disclose your Personal Information to third-party service providers so that they may provide us with services such as payment processing, website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services necessary to the Site and services you request. We also may disclose Personal Information collected via third-party cookies embedded in the website, when you give consent for the use of those cookies.
Compliance With Law
We may use or disclose your Personal Information as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with subpoenas and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our affiliated companies; (6) to protect the rights, privacy, safety or property of Company or others; and (7) to enforce our terms and conditions.
Corporate Transactions Or Events
We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
SECTION 7 – COOKIES
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
What types of cookies does Site use?
There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” Site routinely uses all four categories of cookies on the Service. You can find out more about each cookie category below.
– Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
– Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.
– Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the right column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.
– Targeting Cookies. Site, our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than Site. This information may be shared with organizations outside Site, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
First and third party cookies
First-party cookies are cookies that belong to Site, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Site, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
3D-Secure and SCA
Please note that our website employs 3D-Secure as a part of Strong Customer Authentication (SCA) requirements. This security protocol provides an extra layer of protection for online transactions by requiring two forms of identification from the user, ensuring your transactions are secure.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by e-mail to [email protected]