Delivery Policy
Shipping Destinations
We currently ship to the following countries:
- EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
- United Kingdom
- United States
- Canada
- Australia
- Other countries:Bosnia and Herzegovina, Brazil, China, Egypt, Georgia, Iceland, India, Indonesia, Japan, Jordan, Kuwait, Mexico, Morocco, New Zealand, Norway, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Thailand, Turkey, United Arab Emirates, Vietnam and Yemen.
We do not offer shipping to other countries at this time.
Order Cut-Off Time
Orders placed before 4:00 PM GMT (Monday-Friday) will be processed the same day. Orders placed after this time or on weekends/public holidays will be processed on the next business day.
Handling Time
Our standard order handling time is 1 business day. During this time, we prepare and pack your order for shipping.
Transit Times (Shipping Time After Handling)
Estimated transit times vary by country and shipping method
EU Countries and UK: 3-7 business days.
All other Countries: 5-14 business days.
Shipping Costs
We have fixed shipping costs: Shipping in the EU – 8.00 EUR. Shipping outside the EU – 15.00 EUR.
We offer free standard shipping on orders over 149.00 EUR.
In the Checkout page you are able to choose the Package Protection function (for the extra 10 EUR), which guarantees the free reshipping if your package is damaged, stolen or lost during transit.
Shipping Carriers
We partner with reliable shipping providers, including:
- EU: DHL, DPD; Delnext; CTT; CTT Express
- US & Canada: USPS
- Australia: Australia Post, DHL
- UK: Royal Mail, DPD
- Other countries: CTT
Contact Information
BIAXOL TRADE LTD
Suite 40 66 43 Bedford Street, London, United Kingdom, WC2E 9HA
Company number 14230941
Email: [email protected]
Phone Number: + (44) 7555602577